Nov 17, 2016

Customer Care Request Form Confirmation Email

I've sent a request to customer care via a form on a website. Seconds later I've been checking my email and I found this:

This is an epic fail, isn't it?

And here's why:

  • Sender isn't recognizable. If I would check my inbox minutes or hours after request submission I'm likely to not understand where it's coming from.
  • There's no request ID or something similar that will allow me to check its status later.
  • Actually there's no content at all!